FAQ

Library cards are free to all citizens of the Commonwealth of Kentucky. Residents of other states may be eligible for a temporary library card, subject to evaluation by Library staff. To receive a library card, complete an application in person and present photo identification with proof of current address. This can include a driver’s license, blank check, receipts for rent, utilities, phone, etc., and mail addressed and delivered to you at your current address. Persons under eighteen (18) must have the application signed by a parent or guardian. By signing the application, parents and/or guardians are accepting responsibility for what their child checks out, accesses on library computers and for any fines/charges incurred by their child. 

All library cards expire periodically so we can ensure the integrity of our database and meet our vendor requirements. Full service library cards expire every 2 years, digital cards expire every year. If you suspect your card has expired give us a call.

The number of items that can be checked out varies. For a complete list check our borrowing guidelines.

Your PIN (password) is assigned when you register for a library card.  By default, we will set it to the last four digits of your phone number but it can be set to any four digits of your choice.  You need this PIN along with your library card number to review the status of your account and renew materials online. You will also need your PIN to access our electronic items and databases.  If you don’t remember your PIN, contact the Library for assistance during open hours.

If you have enrolled in the Biometric Finger Identification program please note that it is a convenience when in the library in order to use the computers or to check out materials. 

You can view your library account information which includes checkouts, holds by going to My Account. Type in your library card number (no spaces) and your 4-digit PIN/password.

For security purposes we do not email, text or give out library account information over the telephone.  If you have lost your card please stop by so that we can reissue you a new number, update your account, which will also include your biometric finger scan. 

No worries! These things happen. Here's what you need to know:

• If you need extra time to try to find a lost item please let us know, we will be happy to try to work that out with you.
• If an item is lost or damaged, you'll need to pay the replacement cost of the item plus a $3 processing fee.  
• We can't accept replacement copies instead of payment.
• If an Interlibrary Loan item is lost or damaged, you'll need to pay the lending library's fee.

A staff member can help you determine any costs associated with a lost or damaged book and arrange payment. The replacement fee of lost items will also appear on your account after the item ages into a lost status. These fees will clear if items are returned to the library.

Yes!  For more information on how to do this go to mobile printing.

Yes, the library has computers for use.  You may log on for 2.5 hours per day using your biometric finger scan/library card number. If you do not have a library card you may get a Guest Pass from the staff at the Checkout Desk to access the machines. 

The Library's public computers run using Microsoft Windows 10 Operating System with documents, spreadsheets, and presentations created with Microsoft Office 2013. You may print your work or save it to your USB flash drive. Downloading materials from the Internet onto the computer hard drive is not allowed for security reasons.

Headphones are not provided. You may bring your own headphones or purchase ear buds for $2.00.

Free wireless internet access is available. When you access the Internet via the library network you are agreeing to abide by the Library’s Internet Access Policy. Please take the time to review this policy before accessing the network.

Launch your web browser to establish a connection to the PSPL WiFi Network, recognized simply as “psplhotspot” by your device.  

Free Wi-Fi internet access can also be accessed from the parking lot or other outside areas in close proximity to the building.

Yes! The library does provide self-service faxing, copying and scanning.

The public self-service fax machine is $1.75 for the first page and $1.00 per page after that.

A photocopy machine is available and is $.10 per page for black & white copies or $.25 for color.

There is a scanner available which is free to use that will scan to a USB drive or to email.